Business consulting
Understand the bottleneck, simplify the process, and give the team a practical plan through workflow automation consulting.
- Workflow and cost reviews
- Priorities, roles, and SOPs
- Tool and vendor evaluation
AI AUTOMATION & BUSINESS CONSULTING
Build a better way.
We deliver finished, tested business systems, not another tool to set up: AI receptionists, missed-call text-back, lead follow-up, CRM integration and websites that bring in inquiries. Built in your accounts, proven before handover.
One focused conversation about the result you need.
Clearer next steps.
Quick answer
VKTIS is a US business consulting and AI automation firm for small and mid-sized businesses. We map how work actually moves, then build practical systems such as AI receptionists, missed-call text-back, lead follow-up and CRM integrations, with human support where judgment matters. Work usually starts with a $1,500–$2,500 workflow audit.
RESULTS WE DELIVER
We sell the finished result.
Not another tool to set up.
Software gives you features. You still have to configure, connect, test and maintain them. We hand over a working system in your own accounts, after it passes the checks agreed in your written scope.
01
Calls answered
Every call answered or handed to the right person, including after hours.
What is live at handover →02Missed calls recovered
A missed call becomes a text conversation and a callback task within moments.
What is live at handover →03Leads followed up
Every inquiry gets a prompt first response and a named owner.
What is live at handover →04One trusted customer record
Your tools feed one CRM, without duplicates or silent sync failures.
What is live at handover →05A website that brings inquiries
Live, fast and findable, with calls, forms and bookings tracked.
What is live at handover →06Admin off your plate
A recurring manual process running reliably in your own accounts.
What is live at handover →| The work | Do-it-yourself software | VKTIS |
|---|---|---|
| Setup and connections | You configure and connect it | Built and connected for you |
| Testing | You find the problems after launch | Agreed checks pass before handover |
| Your team | Learns the tool on its own | Gets a run guide and training |
| When something breaks | You troubleshoot | Alerts go to a named owner; optional ongoing care |
DIY is the better choice when the need is simple and someone on your team has the time to run it. Compare every option, with costs →
WHAT WE DO
Three kinds of support.
One connected operation.
Start with clear advice, add hands-on help where the work piles up, and automate only what is ready. Each piece is scoped in writing.
Human operational support
Coordinate agreed administrative tasks so the next step does not depend on memory.
- Inbox and calendar coordination
- Customer and vendor follow-up
- CRM updates and task tracking
Customized AI & systems
Support predictable routines with tested tools and a clear route back to a person.
- Approved answers and intake
- Connected records and reminders
- Exception alerts and reporting
HOW IT WORKS
Four steps from bottleneck
to a working result.
You make the decisions. We do the building, testing and handover, and you see the system working before you sign off.
- 01 / DIAGNOSE
The fix worth paying for
We find the bottleneck costing you the most and set a baseline to measure against.
- 02 / SCOPE
One firm price
A written scope names what will be live at handover and the checks it must pass.
- 03 / BUILD & PROVE
A tested, working system
We build in your accounts and run the agreed tests, including what happens when something fails.
- 04 / HAND OVER
Your team running it
Training, a run guide and access handed over, with results read from your own systems.
PLANS
Clear scope first.
A firm price second.
Typical ranges for the three ways to work with us. Your written scope confirms the price before any work begins.
Clarity
Workflow audit and roadmap
Typically $1,500 to $2,500
2–3 weeks
For businesses that know something is slowing them down but want a clear diagnosis before investing in tools or automation.
Build
Focused implementation
Typically $5,000 to $8,000
4–6 weeks
For businesses ready to fix one important workflow from start to finish, on systems they own and can maintain.
Partner
Ongoing improvement
Typically $1,000 to $2,000
Per month · 30 days’ written notice to end
For businesses that want their workflows monitored, maintained, and improved by the same team month after month.
HELPFUL TOOLS
Work it out before you call.
Free, no email required. Each tool runs in your browser and the data behind it is public JSON: glossary, project steps and site index.
Service finder
Answer a few questions and see which VKTIS service fits the problem you have now.
Missed-call calculator
Put a rough number on missed inquiries using your own assumptions. No email required.
Time-savings estimator
Estimate the staff hours a repeated task takes each year, and what part could be automated.
Plain-language glossary
Search short definitions of the automation terms you will hear on calls and in proposals.
How a project runs
Step through a typical VKTIS engagement, from intro call to measured launch.
Readiness checklist
Check whether one workflow is ready to automate before you spend on tools.
TIME-SAVINGS ESTIMATOR
How many hours does one repeated task cost?
Multiply how often the task happens each week by the minutes it takes, then by 50 working weeks. For example, 40 times a week at 6 minutes is about 200 staff hours a year.
HOW A PROJECT RUNS
Six steps, one workflow at a time.
- Intro call (15 minutes). You describe the one workflow that keeps slipping. We ask about volume, tools, and who touches it.
- Workflow audit (About 1 to 2 weeks). We map how the work moves today, count where it stalls, and set a baseline you can measure against.
- Written proposal (A few days). Scope, price, milestones, and what you need to provide are written down before any build starts.
- Build and connect (Depends on scope). We configure the tools, connect your phone, forms, and CRM, and write the rules for when a person takes over.
- Test with real cases (About 1 week). We run approved test calls, texts, and forms, including the awkward ones, and fix what breaks.
- Launch and measure (Ongoing). The workflow goes live. We compare results with the baseline and adjust what is not working.
PLAIN-LANGUAGE GLOSSARY
Terms you will hear, in one sentence each.
- AI receptionist
- Software that answers calls in plain language, collects the caller's need, and books or routes the call using rules your team approves.
- Missed-call text-back
- An automatic text sent to a caller whose call was not answered, so the conversation can continue instead of ending.
- Call routing
- Rules that decide which person, line, or message a caller reaches based on time, need, or caller type.
- Lead follow-up
- The timed series of calls, texts, and emails that reaches a new inquiry before it goes cold.
- Speed to lead
- The time between a new inquiry arriving and the first real response. Shorter usually means more booked conversations.
- Pipeline
- The stages a prospect moves through, such as new, contacted, booked, and won, tracked in one place.
- CRM
- Customer relationship management software. The shared record of every contact, conversation, and next step.
- API integration
- A connection that lets two software tools exchange data directly, so nobody retypes it by hand.
- Webhook
- A message one tool sends to another the moment something happens, like a new form or a booked appointment.
- Workflow audit
- A structured review of how one piece of work moves today, where it stalls, and what is worth changing first.
- Baseline
- The measured starting point, such as response time or missed calls per week, used to judge whether a change helped.
- Handoff
- The moment work passes from one person or tool to another. Most dropped tasks happen here.
- Business process automation
- Using software to run repeatable steps, such as reminders, data entry, or approvals, with people kept in charge of exceptions.
- AI agent
- An AI system given a narrow job, approved tools, and clear limits, such as drafting replies or sorting requests for review.
- Chatbot
- A website or messaging assistant that answers common questions from approved information and hands off to a person when needed.
- Human escalation
- The defined path that moves a conversation from automation to a person when the question is sensitive, unclear, or urgent.
- Consent record
- Proof of when and how a person agreed to be contacted by text or call, kept with the contact record.
- Do Not Call list
- Registries of numbers that should not receive telemarketing calls. Outreach tools should check them before dialing.
PRACTICAL QUESTIONS
Frequently asked questions.
Clear answers to help you take the next step.
How can VKTIS support my business?
We connect business consulting, practical systems work, and scoped operational support. Start with a recurring task or missed handoff, then agree on what your team needs, what can be automated, and what should stay with people.
Do we need to replace our current software?
Not necessarily. We review your existing tools and processes before recommending new software. Compatibility, access permissions, vendor costs, and implementation responsibilities are confirmed during scoping.
Where should we start?
Choose one workflow that causes repeated delays or manual work. A short introductory conversation can help identify whether an audit, consulting engagement, or a defined implementation is the appropriate next step.