{
  "updated": "2026-11-02",
  "terms": [
    {
      "term": "AI receptionist",
      "group": "Phones",
      "definition": "Software that answers calls in plain language, collects the caller's need, and books or routes the call using rules your team approves.",
      "link": "/ai-receptionist-for-small-business"
    },
    {
      "term": "Missed-call text-back",
      "group": "Phones",
      "definition": "An automatic text sent to a caller whose call was not answered, so the conversation can continue instead of ending.",
      "link": "/missed-call-text-back-services"
    },
    {
      "term": "Call routing",
      "group": "Phones",
      "definition": "Rules that decide which person, line, or message a caller reaches based on time, need, or caller type.",
      "link": "/ai-receptionist-for-small-business"
    },
    {
      "term": "Lead follow-up",
      "group": "Sales",
      "definition": "The timed series of calls, texts, and emails that reaches a new inquiry before it goes cold.",
      "link": "/lead-follow-up-automation-for-small-business"
    },
    {
      "term": "Speed to lead",
      "group": "Sales",
      "definition": "The time between a new inquiry arriving and the first real response. Shorter usually means more booked conversations.",
      "link": "/lead-follow-up-automation-for-small-business"
    },
    {
      "term": "Pipeline",
      "group": "Sales",
      "definition": "The stages a prospect moves through, such as new, contacted, booked, and won, tracked in one place.",
      "link": "/crm-integration-services"
    },
    {
      "term": "CRM",
      "group": "Systems",
      "definition": "Customer relationship management software. The shared record of every contact, conversation, and next step.",
      "link": "/crm-integration-services"
    },
    {
      "term": "API integration",
      "group": "Systems",
      "definition": "A connection that lets two software tools exchange data directly, so nobody retypes it by hand.",
      "link": "/api-integration-services"
    },
    {
      "term": "Webhook",
      "group": "Systems",
      "definition": "A message one tool sends to another the moment something happens, like a new form or a booked appointment.",
      "link": "/api-integration-services"
    },
    {
      "term": "Workflow audit",
      "group": "Planning",
      "definition": "A structured review of how one piece of work moves today, where it stalls, and what is worth changing first.",
      "link": "/workflow-audit-services"
    },
    {
      "term": "Baseline",
      "group": "Planning",
      "definition": "The measured starting point, such as response time or missed calls per week, used to judge whether a change helped.",
      "link": "/workflow-audit-services"
    },
    {
      "term": "Handoff",
      "group": "Planning",
      "definition": "The moment work passes from one person or tool to another. Most dropped tasks happen here.",
      "link": "/workflow-automation-consulting-services"
    },
    {
      "term": "Business process automation",
      "group": "Planning",
      "definition": "Using software to run repeatable steps, such as reminders, data entry, or approvals, with people kept in charge of exceptions.",
      "link": "/business-process-automation-services"
    },
    {
      "term": "AI agent",
      "group": "AI",
      "definition": "An AI system given a narrow job, approved tools, and clear limits, such as drafting replies or sorting requests for review.",
      "link": "/ai-agent-development-services"
    },
    {
      "term": "Chatbot",
      "group": "AI",
      "definition": "A website or messaging assistant that answers common questions from approved information and hands off to a person when needed.",
      "link": "/ai-chatbot-development-services"
    },
    {
      "term": "Human escalation",
      "group": "AI",
      "definition": "The defined path that moves a conversation from automation to a person when the question is sensitive, unclear, or urgent.",
      "link": "/ai-agent-development-services"
    },
    {
      "term": "Consent record",
      "group": "Compliance",
      "definition": "Proof of when and how a person agreed to be contacted by text or call, kept with the contact record.",
      "link": "/compliance"
    },
    {
      "term": "Do Not Call list",
      "group": "Compliance",
      "definition": "Registries of numbers that should not receive telemarketing calls. Outreach tools should check them before dialing.",
      "link": "/compliance"
    }
  ]
}