{
  "updated": "2026-11-02",
  "steps": [
    {
      "title": "Intro call",
      "time": "15 minutes",
      "summary": "You describe the one workflow that keeps slipping. We ask about volume, tools, and who touches it.",
      "result": "A clear yes or no on whether VKTIS can help, and what to look at first."
    },
    {
      "title": "Workflow audit",
      "time": "About 1 to 2 weeks",
      "summary": "We map how the work moves today, count where it stalls, and set a baseline you can measure against.",
      "result": "A written map, a baseline, and a ranked list of fixes with effort and expected effect."
    },
    {
      "title": "Written proposal",
      "time": "A few days",
      "summary": "Scope, price, milestones, and what you need to provide are written down before any build starts.",
      "result": "A fixed plan you can approve, change, or decline."
    },
    {
      "title": "Build and connect",
      "time": "Depends on scope",
      "summary": "We configure the tools, connect your phone, forms, and CRM, and write the rules for when a person takes over.",
      "result": "A working system in a test setup, not yet facing customers."
    },
    {
      "title": "Test with real cases",
      "time": "About 1 week",
      "summary": "We run approved test calls, texts, and forms, including the awkward ones, and fix what breaks.",
      "result": "A tested workflow with a manual fallback your team knows how to use."
    },
    {
      "title": "Launch and measure",
      "time": "Ongoing",
      "summary": "The workflow goes live. We compare results with the baseline and adjust what is not working.",
      "result": "A measured before and after, and a short list of next improvements."
    }
  ]
}